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The Challenge of Social Media and Customer Service
Social Media is increasingly used as a channel to deal with customer service issues. But how should these channels be managed and by who? We take a look...
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Hacking YouTube: How To Create A Successful Viral Video
Is there a method to making your video go viral or is it just down to luck?
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Groupon: Is The Daily Deal King's Crown Slipping?
We take a look at the recent controversy facing Groupon
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Is YouTube Going to Become Your New Box Office?
YouTube hopes to become your new place for gig tickets, merchandise and downloadable content with Merch Store.
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Real World Hyperlinking
I take a look at QR and NFC, and look at the pros and cons of each.
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